“… [Link-age Connect is] always interested in what we have to say, and when we go on too long, as we do many times, you can bring us back to the subject at hand, asking questions etc. One of the things that I have observed with older folks is that condescension is sometimes part of interactions in all kinds of businesses and just regular interactions with others around us. You are always so kind and make us feel valued. I always look forward to seeing you and what you have planned for the upcoming year.”